Information

  • Sector: Customer Service
  • Contract: Full time

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German Customer Service- Dublin Ireland

Ireland » Dublin

Job description:

Description

Permanent Opportunity. Blended working model- onsite & from home. Based in Liffey Valley Dublin.

Overview of responsibilities: 

Order administration

• Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.

• Ensure daily, weekly and monthly reporting is carried out as per business requirements.

• Provide product information and technical advice

• Complete diverse administrative tasks according to customer/market requirement

Customer Loyalty:

• Manage a portfolio of top revenue-generating customers in order to increase customer loyalty.

• All queries handled according to specific quality guidelines.

• Work closely with internal/external customers to build and maintain customer loyalty.

Cross-functional Collaboration:

• Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration, and Field Service to coordinate daily activities.

Compliance:

• Enforcement of new and existing JJSV policies to both internal and external customers.

• Adhere to and maintain Standard Operating Procedures.

• Participate in internal and external Quality audits.

 

 

Requirements

Minimum of Leaving Certificate Qualification or equivalent; Bachelor’s Degree in languages or client-focused qualification desirable but not essential.

• Minimum 1 year of experience in a Customer related environment.

• Fluency in German is required for the market is an essential and also a strong level of English.

• Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).

o Quality Management System knowledge an advantage

o SAP knowledge is an advantage.

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