German Customer Service for a Prestigious Automotive Brand

Job description:

Description

Work from home in Greece supporting German-speaking customers of a prestigious automotive brand. Enjoy relocation support, a competitive salary, paid training, and career development opportunities.Deliver outstanding customer support across multiple channels.Assist customers with service and maintenance appointments, vehicle-related enquiries, and roadside assistance requests.Provide guidance on connected vehicle services, mobile applications, infotainment systems, and subscription-based features.Handle customer cases and complaints with professionalism, empathy, and a solution-oriented approach.Coordinate appointments, service arrangements, courtesy vehicle requests, and customer follow-ups.Identify customer concerns and escalate complex issues to specialised teams when needed.Maintain accurate customer records and contribute to continuous improvements in service quality.

Requirements

Fluency in German, with a minimum C1 level.Good command of English, at B2 level or above.Excellent written and verbal communication skills.A customer-focused mindset and a genuine interest in helping people.Good computer literacy and confidence using digital tools and platforms.Familiarity with Android and iOS mobile applications.An interest in the automotive industry is a plus.A driving licence and good geographical awareness would be advantageous.

Offer

Work-from-home opportunity.Relocation support, including flights, accommodation, and assistance finding housing, at no cost to you.Competitive monthly salary, with 14 salary payments per year.Referral bonuses for recommending friends.Healthcare benefits and a range of employee discounts.Comprehensive training delivered by certified instructors.Opportunities for professional growth and career development.Special events, community activities, and social responsibility initiatives.Free online Greek language courses.Modern premises with comfortable break areas.An international working environment that values diversity and inclusion.