German Customer support in Latvia - Banking Solutions

Job description:

Description

Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.Ensure that cases are resolved within case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAttend trainings as required

Requirements

Fluent in German (C1/C2) and English (B2 or higher) Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applicationsOptimistic, friendly, positive, and self-motivated personalityAbility to work in teamService oriented profile and with a focus on problem solvingAbility to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization. For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute.No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavourable credit data, andMinimum age of 18 years old.

Offer

Salary: €1.700/month with performance-based bonuses Relocation package to help you settle in Riga Flexible work shifts and hybrid options available Career growth opportunities within an international company Paid training and continuous learning programs Multicultural and friendly work environment