German Customer Support Specialist for a Payments Company

Job description:

Description

Come and work with us.We are looking for a German-speaking Customer Service Representative to join our international customersupport team in Athens, Greece. This is a full-time, on-site opportunity, with paid training, career development,and opportunities to work with international customers.Our client is redefining the world of fintech with smarter, more flexible ways to shop and manage money. Itsinnovative digital platform puts convenience, transparency and financial freedom at the heart of the customerexperience.Would you like to work with a technology-driven company making shopping and payments moreflexible?Are you German native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in historic Athens?So we have the perfect opportunity for you!As a customer service specialist in this project, your daily responsibilities will include:Provide the highest level of support to our customers via various communication channels such asphone/email/chat/social mediaGive accurate, valid and complete information by using the right proceduresBe the owner of the customer query and ensuring a timely resolution and responseBuild meaningful relationship, answering customers questions in a courteous, friendly, and professionalmannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedbackTo succeed in the role, you will need to have:Native or fluent level of German (C1/C2)Intermediate level of English (at least B2) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superiorwriting skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for GreeceBe a local candidate or willing to relocate to historic Athens, GreeceBenefits.Competitive wages and stabilityFully paid trainingPermanent contractPrivate healthcareContinuous learning and skill developmentNumerous career growth opportunitiesA safe, friendly, diverse, supportive companyInternational and multicultural environmentEverBetter wellness program with Fitness room in our premisesGo further with Foundever®Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across theglobe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clientsand deliver a seamless experience to customers in the moments that matter.Apply Today!At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe thatour differences are a powerful asset.As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusiveenvironment.We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of everyindividual within our company.Our mission is to support you in achieving your goals by providing the guidance and resources you need toreach new heights.