Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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German speaker Customer Support for fashion industry (m/f)

Portugal ยป Lisbon

Job description:

Description

Do you love to communicate and are interested in the fashion industry? As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the German market. Your main goal will be delivering resolutions, while building a positive brand image, maintaining a high level of service awareness at all time.

Responsibility

  • To assist customers with any issues with regards to their returns or their orders via email or phone;
  • To help customers to register online and/or to process their orders;
  • Deal with complaints and escalation process when necessary;
  • To be able to deal with customers with late returns and faultygoods;
  • Liaise with shipping department over issues raised by customers with regard to either orders or returns;
  • Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
  • Maintain a high level of service awareness at all time;
  • To help customers with product enquiries.

Requirements

  • German near native speaker;
  • Fluent level of English (B2);
  • Previous experience in customer service environment preferred;
  • Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • Demonstrate ability to handle and resolve complaints;
  • To help customers with product enquiries.

Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Facilities centrally located with an excellent public transportation offer and with canteen included;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

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