Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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German speaker customer support for social media (m/f)

Portugal » Lisbon

Job description:

Description

Are you passionate about social media and would like to build an international career working with a Global Fortune 500 company, focused on social presence? The time is now. We are looking for communicative professionals to provide customer support for our client’s new product. If you are interested in new communication tools and want to enter a world in which artificial intelligence, virtual reality and video walk together, you have the right profile for this position. You will be supported by the best professionals as well as have access to crucial training that will lead you to success in your new challenge. Apply and be part of a multicultural team.

Our Client

Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.

Responsibility

  • Addressing and resolving inbound customer support inquiries;
  • Deliver accurate and professional customer service by email, chat support, and/or phone;
  • Working with internal cross-functional partners to resolve customer inquiries;
  • Ensure each inquiry is “resolved” from the customer's perspective, in a timely manner;
  • Actively contribute to a knowledge base of resolution;
  • Identify opportunities to improve ad products and the customer experience.

Requirements

  • Proficient level of German (C2 or native);
  • Upper intermediate level of English (B2);
  • Exceptional written and verbal communication skills;
  • Service-oriented mindset and approach to work;
  • The ability to thrive in a dynamic, team-focused environment;
  • Self-starter/self-motivated to achieve top performance standards;
  • Team player;
  • Ability to prioritize and manage tasks within a fast-paced environment.

Offer

  • Excellent job opportunities in a dynamic, leading multinational company;
  • Possibility of cooperation with leaders of different industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sports activities, and organized events.

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