Information

  • Sector: Customer Service
  • Contract: Full time

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German speakers needed ! Malta OR Cyprus - Customer Support

Malta » Sliema

Job description:

Description

Do you have good communication skills, speak fluent German, are interested in sports & casino, and want to work in a friendly, fun and creative team? Then we have a very sunny possibility for you!

We have curently vacancies open in Malta and in Cyprus !

The company

Today, the company has over 500 employees worldwide, with offices in Malta, London, Stockholm and Umeå. They offer sportsbook and Casino around the world providing high standard online gaming. It is a young, dynamic, and innovative company and they are looking for employees who have the same Hands on philosophy.

Why work in Malta?

There is no doubt that Malta is a popular and attractive destination for people who are looking for sunny weather and good life. There are many benefits of living in Malta. Among other things, it is very easy to rent an apartment, and it is a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course, it is also difficult to beat 300 days of sunshine a year! For people who love heat, Malta is almost perfect. English is also the official language on the island which means that one can integrate and understand other people easily. All health costs in Malta are free, and if you are employed by a company, you will receive full support if something should happen - Fantastic!

Moving to Malta gives you the opportunity to experience both city and beach at the same time. Here you can walk around Valletta and experience the beautiful small streets, which are reminiscent of Italian architecture at its best. At the same time, you have many great swimming opportunities just a short bus ride away. If you like shopping, Sliema is the place! The beautiful town of Sliema is located along the coast overlooking the harbor bay of Valletta, midway between Valletta and St. Julian’s. Here it is packed with good cafes, restaurants, bars and shopping opportunities. The best part is that all of this is a 14-minute walk from your new workplace!

The role

You will become an expert on our sportsbook and casino brands and services. How? By keeping up to date with our new offers, services, and campaigns to provide the customer with the best possible service.

Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same and that is what makes this role exciting.

Sharing your ideas to keep improving our system and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers is a significant part of your role. Occasionally, you'll be taking on side tasks like translating our material from English to the languages you are fluent in and keeping the Knowledge base fresh and up to date.

Requirements

Requirements

  • Native level of German and Fluency in English
  • Analytical approach of problem solving.
  • Ability to solve complex issues for the Customers.
  • Right work mentality including the willingness to work in 24/7 shifts and weekends.
  • Previous experience in dealing with Customers (in a retail role, Customer Service etc.)
  • Ability to Multitask
  • Additional language skills will be considered as a Bonus

Offer

Benefits

The client puts a lot of trust in every employee, knowing that if they get the tools and space to do what they do best, they will be both happy and deliver great products. That is why they have some of the best minds in the industry working here. The further benefits of the job are:

  • Relocation package: up to 250 euros in travel costs + 14 days in corporate apartment
  • Competitive Salary
  • Gym membership
  • Events and arrangements
  • Central location with large roof terrace and good office facilities
  • Health insurance
  • Free breakfast every morning

Hard work also means that you must be able to charge the batteries occasionally. Therefore the office atmosphere is relaxed and cozy. Stop by and challenge them in a game of ping pong or FIFA, and if you do not like it, a session at the local gym or a cold drink from the fridge on a Friday late afternoon can be your type of tune.

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