German-speaking B2B Client Support to Munich

Job description:

Description

Join a fast-growing international FinTech environment where customer experience and operational excellence are at the core of business success. This role offers a strong foundation for building a career in financial services, payments, and customer operations.This opportunity is ideal for a motivated, German-speaking professional eager to gain hands-on experience in a dynamic and scaling European team.About the companyOur client is an innovative financial technology company focused on supporting small and medium-sized businesses by providing accessible and embedded finance solutions. They enable merchants to grow by removing traditional financial barriers and delivering seamless funding experiences across the business lifecycle.What will you do?Act as the main point of contact for German-speaking merchantsManage customer queries end-to-end via phone, email, and live chatInvestigate and resolve payment-related issues efficientlyCollaborate closely with Sales, Underwriting, and other internal teamsEnsure a smooth and positive merchant experience throughout the journeyShare customer feedback to support product and process improvements

Requirements

Fluent in German and EnglishStrong communication and problem-solving skillsInterest in fintech or financial servicesOrganised, adaptable, and eager to learnAdditional language skills such as Czech, Slovak, or Polish are an advantage

Offer

Salary: 40-48,000€ per year + bonusOpportunity to join a fast-growing international FinTech companyExposure to payments, customer operations, and merchant lifecycle managementCareer development opportunities within a scaling European organizationHybrid working model with a collaborative office environment