German-speaking B2B Customer Support for Digital Campaigns

Job description:

Description

Step into the heart of Lisbon’s tech scene and support one of the world’s leading short-form video platforms. In this on-site role, you’ll help business advertisers use the platform’s products effectively, solve technical issues, and contribute to a high-quality service operation trusted by global brands. If you enjoy digital marketing, structured workflows, and problem-solving, this is a strong match for you. Your Responsibilities As part of a dedicated support hub for advertisers, you will handle a blend of customer service and product-focused troubleshooting. Your role will include: Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising toolsManaging end-to-end case handling, from initial investigation to final resolutionTroubleshooting technical, product, and operational issues with accuracy and ownershipCollaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is neededIdentifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experienceUpholding high service quality by keeping users informed and driving satisfaction at each touch pointEducating advertisers on product features, best practices, and common issue typesThis is a role where precision, curiosity, and empathy come together — ideal for someone who enjoys both tech and customer interactionSkills, Experience & Mindset You’ll thrive here if you: Have proven experience in paid campaign management (mandatory)Hold a degree in Marketing or a related fieldBring hands-on experience in Digital MarketingHave previous exposure to a contact centre environment or an advertising tech support programUnderstand the basics of digital advertising and feel confident navigating social media productsShow strong customer service skills and a proactive, solution-oriented attitudeFeel comfortable working independently and collaborativelySpeak German at native level (C2) and English at B2+What’s in It for You Beyond joining an international digital operations hub, you’ll benefit from a stable package and a structured environment designed to support your relocation, onboarding, and development: 1100 EUR base salary, paid over 14 months200 EUR complexity bonus, paid over 11 monthsMeal vouchers at 7.63 EUR per working dayA solid relocation package including accommodation and assistance with essential admin (NIF, SSN)A supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertiseTraining on tools, product features, and advertising workflows to help you succeed in the projectThe experience of working with one of the most influential global digital platforms, in a role that balances technical depth and client interactionThis is a good opportunity if you like structure, hands-on learning, and a multicultural work environment.Working Schedule To keep things transparent and manageable from the start, the operation follows a clear schedule: Initial operational window: Monday to Sunday, 07:00–19:00Two main shifts: 07:00–16:00 or 10:00–19:00Over time, the team may shift into a 24/7 rotational model, with two rotating days off. Anything related to scheduling changes will be communicated well in advance, so you always know what to expect.