Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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German speaking Client Services Support (home office)

Germany » Berlin

Job description:

Description

Welcome to our virtual world! Our client digitizes the entire application process and offers you 100% online Onboarding. Your new job is also temporarily at home! In the further course of your activity, you will move into the offices in Berlin and work together with your team at our site.

Would you like to go digital with us? Would you like to get to know the advantages of working from home?

About the role:

You will support small, medium businesses with improved advertisement to ensure a win-win situation for your clients and their customers, for the largest social media platform in the world.

  • You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries inGerman
  • You are putting together solutions to support and expand your customers self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  

Requirements

  • Fluency in German (native level) and minimum B2 in English
  • Working Experience in Digital Marketing preferred
  • Professional customer service skills
  • Familiarity with online advertising products/vendors
  • Online Advertising Experience is a big plus
  • You live in Germany and are willing to move to Berlin
  • You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Offer

  • Stay safe with our current HOMEOFFICE (up to 3 months) - later move into the company's offices in Berlin
  • Fixed monthly salary + bonuses
  • 40 € voucher card for redeeming at different providers - for 100% presence
  • Fulltime job with shift schedules
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader

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