Wir sind für eines unserer Partnerunternehmen auf der Suche nach deutschsprachigen Content Moderatoren für eine bekannte Social Media Plattform für den Standort Porto in Portugal! Startdatum: 26.04.2023 ! Du lebst bereits in Porto? Du bist kundenorientiert, kommunikativ und Lösungsorientiert?Diese Back Office - Rolle in Porto bietet dir ein erstklassiges lokales Gehalt, rotierende Arbeitszeiten Montag bis Sonntag von 8 bis 22 Uhr, 5 Wochen Training von Mo-Fr 9-18 Uhr, sowie einen unbefristeten Vollzeit Arbeitsvertrag (40 Stunden Woche mit 2 Tagen frei)!
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinkingListen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresMaintain broad knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking database
Your Profile High school diploma with six plus months of customer service experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyAbility to learn including strong problem solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws About Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.