German-speaking Customer Advisor (Hybrid) in Athens, Greece

Job description:

Description

Fully remote work is not possible. Only candidates with an EU passport or an existing valid work permit will be considered. We do not support visa applications or sponsorship.Manage incoming calls, chats, messages, and emails.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships of trust through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Meet personal/customer service team targets and case handling quotas.Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies.

Requirements

Native or near-native proficiency German.Good command of English.Strong phone contact handling skills and active listening.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication skills.Ability to multi-task, prioritize, and manage time effectively.

Offer

Competitive salaryInternal growth possibilitiesInternational work environment