German-speaking Customer Advisor - Relocate to Portugal

Job description:

Description

Workster is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. You will relocate to Lisbon or Porto, in Portugal, or work remotely based anywhere in Portugal, with the help of an excellent relocation package with permanent accommodation. If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.Your RoleProvide customer support via inbound and outbound calls in German and EnglishAssist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform servicesInvestigate and resolve customer issues by reviewing order and logistics informationHandle customer requests within established quality standards and service level agreementsEscalate complex cases to the appropriate internal teams when requiredAccurately document customer interactions and maintain detailed case recordsDeliver a professional, empathetic, and customer-focused experience throughout every interactionStay up to date with platform features, policies, and e-commerce best practices

Requirements

Native-level fluency in GermanAbility to relocate to Portugal and work from thereGood command of EnglishPrevious customer service experience is an advantageStrong understanding of e-commerce and online marketplacesExcellent verbal and written communication skillsCustomer-oriented mindset with strong empathy and problem-solving abilitiesAbility to make sound decisions while working in a fast-paced environmentComfortable handling high contact volumes during promotional campaigns and peak seasonsStrong organizational skills and attention to detail

Offer

Great package with permanent accommodation, base salary and bonuses Comprehensive paid onboarding and trainingStable full-time employmentInternational and multicultural working environmentCareer development and internal growth opportunitiesPrivate health insuranceMeal allowanceOngoing learning and professional developmentRotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days offOpportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career