• Sector: Customer Service
  • Contract: Full time


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German-Speaking Customer Advisor - Tourism Insurance project

Portugal » Remote

Job description:


About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwideWhat you’ll be doing at WebhelpAs a German-Speaking Customer Advisor for a Tourism Insurance project, you will:Demonstrate ownership of user issues/concerns until resolution or escalation.Compose empathetic and customized messages when in contact with the users.Receiving telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.Indexation & electronic archiving in our document management tool.Policy change requests, updating payment details.Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.


We’ll be a great match if you: Have a high level of German (written and oral) and fluent in English (C1)Have excellent communication skills coupled with empathy and team spirit.Have previous experience in Customer Service (preferably in the Hospitality industry)For non-EU residents, it is mandatory to have a valid work permitIf you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.


What we offer you:Strong compensation package (14 monthly payments per year plus bonus)Monthly meal allowance paid in voucher card (net)Private Health Insurance from day 1A Bring a Friend program with attractive incentivesPersonal and career development programs and mentoring to develop skillsPossibility to participate in a growing multicultural ProjectFlexible ScheduleWork in a diverse environment with people from over 75 nationalitiesBenefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!We promote inter-company mobility to work at any of our sites around the worldWorkplace: Full Work From Home for people already based in PortugalWebhelp is an equal-opportunity employer.Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.