German-Speaking Customer Care Specialist in Greece

Job description:

Description

Are you a German speaker ready for a new adventure abroad? This is your chance to build an international career in Greece while joining a customer care team that supports users of device protection services. If you enjoy helping people, solving problems, and working in a dynamic environment, this opportunity could be the perfect next step.Support customers in German through phone, email, chat, webforms, and social mediaHandle both inbound and outbound customer contactsProcess new claims and assist with ongoing casesProvide updates on approvals, denials, repairs, and replacementsExplain service terms, warranty coverage, and eligibilityHandle complaints and escalate complex issues when necessaryUpdate customer records and case notes in internal toolsDeliver professional and empathetic customer service every day

Requirements

Native or near-native German skills Good level of English Strong communication and listening skills Problem-solving mindset and customer-oriented attitude Good computer skills and ability to work across multiple systems Ability to multitask and stay organized Typing speed of at least 25 words per minute with good accuracy High school diploma or equivalent

Offer

Gross salary of €1,300 per month Productivity bonus of up to €200 gross per month, based on target achievement €450 gross bonus upon training completion, paid once with the second payment cycle Transportation bonus of up to €100 gross per month after training, depending on days worked on-site Relocation package Additional gross bonuses:€450 after 4 months €450 after 8 months €450 after 12 months Full-time opportunity in Attica, Greece