German-speaking Customer Service in Enschede, Netherlands

Job description:

Description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for German-speaking Customer Service Representatives in Enschede!Join our client’s team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.What will you do?Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programsProvide accurate and efficient solutions to customer inquiriesHandle special requests and complex cases with a solution-oriented mindsetUse reservation and CRM systems to manage customer interactionsDeliver excellent service and exceed customer expectationsCollaborate with colleagues and other departments to ensure smooth operationsContinuously develop product knowledge through training and cross-skillingCandidate profilePrevious experience in customer service or call center is preferredFluent in German (C2) and English (B2), both written and spokenStrong communication and problem-solving skillsComfortable working with complex computer systemsWillingness to work hybrid in Enschede, Netherlands In possession of a valid passport and Dutch BSN number Employer offersPaid full-time training (up to 10 weeks)Seven-month contract with long-term opportunities25 vacation days (full-time basis)2646 € gross per month based on 40 hour work week.Hybrid working model (minimum two days working from home)Travel allowance or full public transport reimbursementWork-from-home allowanceHoliday allowance and end-of-year bonusPension plan and additional benefits such as bicycle planFlight ticket discounts after one year of employmentOpportunity to work temporarily from abroad (conditions apply)Continuous training and career development opportunitiesModern office environment in EnschedeRegular social events and team activitiesAbout EnschedeEnschede offers a dynamic yet relaxed lifestyle in the eastern Netherlands, known for its strong international community and welcoming atmosphere. With a lower cost of living than larger cities, green surroundings, and a vibrant student population, it is an ideal location for professionals seeking both career growth and quality of life.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.