German Speaking Customer Service Specialist

Job description:

Description

German Speaking Customer Service Specialist – Sofia, BulgariaSofia, Bulgaria€1750 gross per month + signing bonus : €3000 (gross), with €500 being awarded after the training is complete. The remainder will be divided in 12 installments, with €400 on the 1st month, €300 on the 2ⁿᵈ, and €200/month on the subsequent 9 months.*Start date is 6th JulyWe are currently looking for German Speaking Customer Service Specialists to join an international team based in Sofia, Bulgaria.This is an exciting opportunity for motivated candidates who are passionate about customer support, communication, and problem-solving, with the possibility to move to a hybrid working model after 6 months.Salary & Benefits€1750 gross monthly salaryPerformance bonus of up to 10%Signing Bonus: €3000 (gross), with €500 being awarded after the training is complete. The remainder will be divided in 12 installments, with €400 on the 1st month, €300 on the 2ⁿᵈ, and €200/month on the subsequent 9 months.:Relocation support of €260 gross/month for the first 3 monthsHybrid working model available after 6 monthsWorking Schedule40 hours per weekMonday to Friday between 9:00 AM – 10:00 PMSaturday between 9:00 AM – 7:00 PMResponsibilitiesRespond to customer inquiries efficiently and professionally within agreed timelinesProvide troubleshooting support for electronic productsEscalate complex cases to senior teams when necessaryAccurately log customer interactions and maintain recordsConsult product manuals and internal systems to provide appropriate solutionsDeliver excellent customer service through clear written and verbal communicationManage multiple systems and tasks effectively while meeting KPIsAdapt to new processes, policy updates, and campaign launchesRequirementsFluent German language skillsGood English communication skillsStrong communication and listening abilitiesHigh attention to detail and organizational skillsComfortable working with multiple systems and applicationsAbility to work in a fast-paced environmentCandidates currently based in Sofia are preferredA Bulgarian Tax Identification Number (NRA agency office) is required for contractual purposesIf you are customer-focused, detail-oriented, and ready to join a dynamic international environment, we would love to hear from you.

Requirements

German c1 level

Offer

€1750 gross monthly salary Performance bonus of up to 10% €1000 gross signing bonus: €500 after successful completion of training €100 monthly for the following 5 months