German-Speaking Customer Service Specialist - Sofia Bulgaria

Job description:

Description

About the OpportunityDunross is partnering with a leading international outsourcing company to recruit German-speaking talent for their customer experience hub in Sofia, Bulgaria. Our client is one of the largest employers in the customer experience industry in the region, supporting world-renowned brands across technology, e-commerce, gaming, finance, healthcare and consumer products. If you are a confident German speaker looking for a fresh start in a vibrant European capital, with full relocation support and a clear career path, this opportunity is for you. No previous experience is required – full training is provided. What You Will Do     • Deliver high-quality support to German-speaking customers via phone, email, chat and social channels.     • Handle product, account and service enquiries with professionalism and empathy.     • Troubleshoot issues, find solutions and escalate complex cases where needed.     • Use CRM and ticketing tools to accurately log every interaction.     • Meet quality, efficiency and customer satisfaction targets.     • Contribute ideas to improve processes and the customer experience.

Requirements

What We Are Looking For    • Fluent German (C1 / native level) – spoken and written.     • Good working English (B1 – B2) for internal communication and training.     • Strong communication skills and a customer-first mindset.     • Computer literacy and the ability to navigate multiple systems at once.     • Willingness to work in shifts (depending on the project).     • EU citizenship or valid work permit for Bulgaria.     • Previous customer service experience is a plus, but not required – we welcome career-starters and career-changers.

Offer

What Is in It for You    • Gross monthly salary of €1,500 – €1,750, plus performance-based bonuses.     • €1,500 signing bonus for candidates joining on the 5 June start date.     • Comprehensive paid training before you go live on the project.     • Additional health and dental insurance.     • Food vouchers, transport allowance and other monthly perks.     • Multisport card and a wide range of partner discounts.     • Modern offices in central Sofia with relaxation, gaming and event areas.     • Friendly, multicultural team and a genuine open-door culture.     • Real career growth – internal promotions, language academies and leadership tracks. Relocation Package Moving from abroad? Our client makes the transition as easy as possible:     • Flight reimbursement to Sofia.     • Up to 21 days of accommodation on arrival (hotel or shared apartment with a colleague).     • Personal relocation buddy to help with paperwork, banking and finding a long-term home.     • Support with administrative registration in Bulgaria. Why Sofia? Sofia is one of Europe’s most affordable and dynamic capitals – a city of mountains and rooftop bars, ancient history and a booming tech scene. With direct flights across Europe, a low cost of living, and a thriving international community, it is the perfect place to build the next chapter of your career.