German-speaking Customer Support | 2700€ welcome bonus

Job description:

Description

Our client is looking for German-speaking Customer Support Specialists in Sofia, Bulgaria, providing customer support to League of Legends players from the German market. Join the gaming industry and become part of the player experience behind one of the world’s best-known games.On top of an international working environment and full training, the position comes with a €1,500 welcome bonus plus a €1,200 relocation bonus, aswell as 21 days of accommodation when you arrive, to support your move to Sofia.About the companyOur client is a global leader in digital customer experience and business process outsourcing, supporting major international brands through customer care and digital solutions. Their multicultural teams provide high-quality support for global products and online communities, including within the gaming industry.What will you do?Provide professional email-based Player Support to League of Legends playersAssist players with questions related to their accounts and gaming experienceInvestigate player inquiries and provide clear, helpful, and personalized solutionsResolve customer cases efficiently while maintaining a high standard of written communicationEscalate more complex cases to the appropriate internal teams when requiredDocument player interactions and follow internal processes accuratelyMaintain high levels of player satisfaction and service qualityDevelop a strong understanding of the game, its systems, and the player experienceCollaborate with an international team in a fast-paced gaming environmentRepresent the gaming community with professionalism, empathy, and a player-first mindset

Requirements

Fluent in German and EnglishInterest in gaming is an advantageExcellent written communication skillsCustomer-focused with a genuine desire to help playersStrong problem-solving skills and attention to detailComfortable communicating with customers exclusively through written channelsAble to work independently while contributing to an international teamComfortable working in a dynamic and multicultural environmentPrevious customer support or gaming experience is an advantageFlexible, adaptable, and motivated to relocate to SofiaExcited about the opportunity to develop a career within the gaming industry

Offer

€1,500 welcome bonus€1,200 relocation bonus to support your move to Sofia21 days of paid accommodation upon arrival100% email-based customer support – no phone supportPaid training and continuous professional developmentInternational and multicultural working environmentCareer progression opportunities within the companyModern office facilities in SofiaPrivate health insurance and additional benefitsSocial events and team-building activitiesFull-time employment contract