German-Speaking Customer Support Agent in Sofia, Bulgaria

Job description:

Description

Seize the opportunity to become part of a multicultural team and start your international career in Sofia!Regarding your field of responsibilities:As a Customer Support Agent, you will assist German-speaking customers with their questions and provide professional support across different communication channels. You will help customers find the right solutions while ensuring a positive customer experience.Providing professional customer support via phone, email, and chatAssisting customers with product-related questions and account inquiriesTroubleshooting technical issues and guiding users through solutionsEscalating complex cases to the relevant internal departmentsDocumenting customer interactions and following internal processes accuratelyEnsuring a high level of customer satisfaction and service qualityCollaborating with international colleagues in a fast-paced environmentYour Profile:Fluent German and EnglishStrong communication and interpersonal skillsGood technical understanding and problem-solving abilitiesCustomer-focused and solution-oriented mindsetAble to work independently as well as within a teamFlexible, proactive, and adaptablePrevious experience in customer or technical support is an advantageComfortable working in a multicultural and dynamic environmentMotivated to relocate to Bulgaria and gain international experienceOur Offer:Work in Sofia, BulgariaCompetitive salary package€1,200 gross relocation bonus to support your relocation and initial rental costs21 days of company-provided accommodation upon arrivalSupport with finding long-term housingPaid training and continuous professional developmentPrivate health insurance and additional benefitsFull-time employment contractInternational and multicultural working environmentCareer progression opportunities within the companyModern office facilities in SofiaSocial events and team-building activitiesWhy Sofia?Sofia offers a great combination of international city life and an affordable cost of living. Bulgaria's capital has a growing international community, plenty of restaurants, cafés and nightlife, while beautiful mountains and nature are just outside the city.It's a great destination if you want to gain international experience, meet people from around the world, and build your career abroad.