German-Speaking Customer Support Enschede or Amsterdam

Job description:

Description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for German-speaking Customer Service Representatives in Enschede or Amsterdam!!Join our client’s team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.What will you do?-Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs-Provide accurate and efficient solutions to customer inquiries-Handle special requests and complex cases with a solution-oriented mindset-Use reservation and CRM systems to manage customer interactions-Deliver excellent service and exceed customer expectations-Collaborate with colleagues and other departments to ensure smooth operations-Continuously develop product knowledge through training and cross-skillingCandidate profile-Minimum MBO level 4 or equivalent working and thinking level-Previous experience in customer service or call center is preferred-Fluent in German and English, both written and spoken-Strong communication and problem-solving skills-Comfortable working with complex computer systems-Team player with an international mindset-Flexible, service-oriented, and proactive attitudeEmployer offers-Paid full-time training (up to 10 weeks)-Seven-month contract with long-term opportunities-25 vacation days (full-time basis)-Hybrid working model (minimum two days working from home)-Travel allowance or full public transport reimbursement-Work-from-home allowance-Holiday allowance and end-of-year bonus-Pension plan and additional benefits such as bicycle plan-Flight ticket discounts after one year of employment-Opportunity to work temporarily from abroad (conditions apply)-Continuous training and career development opportunities-Modern office environment in Enschede and in Amsterdam -Regular social events and team activities