German-speaking Customer Support - Join Our Team in Poland!

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Description

Location: Gdańsk (Pomerania, Poland)Employment contract | ⏰ Part-time / Full-time | ????‍???? On-site work | ???? Start immediatelyJunior / Mid-level | 10 openings availableAbout the RoleWorkster is partnering with a leading BPO company to hire German-speaking Customer Support Specialists for a hospitality industry project. This is an excellent opportunity to build your career in customer service while working in a supportive and international environment.Your Responsibilities:Handle customer inquiries related to reservations and post-sales support (via phone and email)Enter and update customer data in the systemResolve issues while providing empathetic and professional responsesCollaborate with your team and follow internal proceduresEnsure high-quality customer service at all timesRequirements:German C1 and English B2+Teamwork and problem-solving skillsGood organization, stress resilienceWillingness to work in shifts, including up to 2 weekends per monthPermanent residence in Gdańsk or nearby (mandatory)Readiness to work on-site at the officeWhat We Offer:Employment contract: 6-month trial period, then permanentFlexible schedule: 20h / 30h / 40h per weekSalary system: fixed base salary + performance bonus (up to 5% monthly) + retention bonus (up to 1500 PLN every 6 months) + Christmas bonus + annual 13th salary + overtime payPrivate medical care (Medicover) from day 1Subsidy for corrective glassesMultisport card subsidyProfessional training & real growth opportunitiesAfter 1 year: $150 Airbnb voucherBenefits:Private medical & dental careSports card subsidsLife insuranceLanguage course subsidyTraining & development programmGym in the office, company sports teamsIntegration events & birthday celebrationsRelaxation zones, coffee/tea, fruits, beveragesDiscounts on company products & servicesHoliday gifts, prepaid cards, travel subsidiesParking for employeesNo dress code & friendly office cultureRecruitment Steps:Phone interview with a recruiter from WorksterOnline test (English & German)Interview with the company representative???? We are looking for candidates worldwide – maybe you!

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