German-speaking Customer Support to Riga, Latvia

Job description:

Description

Join Our Client's Team in Riga as a Customer Support Agent!Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.About the CompanyOur client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.Your ResponsibilitiesAssist customers by phone, email, or chatDocument each customer interaction and the solution provided in the systemWork both independently and in a teamDeliver excellent customer service and meet quality standardsFollow KPIs for response time, resolution rate, and moreTake part in training and contribute to team improvementsWhat We're Looking ForB2+ German level and solid English (B1+ minimum)Previous customer support experience is a plusConfident using computers and handling multiple systemsFriendly, positive, and motivated team playerWillingness to work in shifts or part-time (as legally allowed)For written roles: Strong writing in German and 50+ WPM typing speedClean background check and minimum age of 18What’s OfferedCompetitive salary and permanent contract (1700 Euro gross per month + performance bonus up to 300 Euro)Relocation support (paid flight ticket and 1 month accommodation)Private health insurance (includes dental and family coverage)Career development opportunities in a global company (become a Quality Analyst or Trainer after around 6 months)Life in RigaRiga is a beautiful, vibrant city full of history, culture, and charm. From its cozy old town to lively cafés and green spaces, it’s a great place to live and work. With affordable living and full relocation support, moving to Riga will be an exciting step forward in your career and lifestyle.