German Speaking Customer Support to Sofia, Bulgaria

Job description:

Description

Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented German-speaking candidates to join our client’s growing teams in Sofia across Customer Service and Technical Support roles.About the companyOur client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.What will you do?Provide professional customer support via phone, email, and chatAssist customers with product-related questions and account inquiriesTroubleshoot technical issues and guide users through solutionsEscalate complex cases to relevant internal departmentsReview and moderate online content according to company policiesEnsure that platform content complies with community and safety standardsHandle sensitive content with professionalism and accuracyMaintain high-quality service standards and customer satisfactionCollaborate with international teams in a fast-paced environmentDocument interactions and follow internal processes accuratelyCandidate profileFluent in German and EnglishStrong communication and interpersonal skillsGood technical understanding and problem-solving abilitiesAbility to work independently and as part of a teamComfortable working in a multicultural and dynamic environmentDetail-oriented with strong analytical skillsMotivated to relocate and build an international careerWillingness to move to Sofia, Bulgaria Employer offersCompetitive salary package and performance bonusesRelocation bonus of €1,500 gross to support relocation and initial rental costs21 days of company-provided accommodation upon arrivalWorking hours either: Mo-Fr. 10:00- 19:00 or Mon-Sun. between 09:00-22:00 Support with finding long-term housingPaid training and continuous professional developmentCareer progression opportunities within the companyModern office facilities in SofiaPrivate health insurance and additional benefitsSocial events and team-building activitiesFull-time employment contractIf you are interested in hearing more then click the link to apply.