Home based Germany
€25,000 per year
- You are the contact person for quality activities at team level.
- You will participate in monthly calibrations.
- You are responsible for the evaluation of the quality of the advisors.
- You carry out the necessary evaluation of calls and font processing for the German market according to the client's requirements.
- You identify improvements in the quality processes and suggest improvements and/or measures as required.
- You provide the advisors with feedback on the evaluation results.
- You have at least 6 months of professional experience as a Quality Evaluator OR 1 year as an SME/specialist contact person.
- You recognize the causes of problems and can recommend solutions.
- You have the ability to effectively monitor and evaluate performance, including appropriate evaluation feedback to the advisors.
- You have the knowledge to perform call and font evaluations.
- You are able to create and follow up coaching plans.
- Strong time management is in your blood.
- You have proven abilities to take initiative and set priorities.
- You have very good German and English language skills.
€25k per year