Information

  • Sector: Customer Service
  • Contract: Full time

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German Speaking Home based Quality Evaluator

Germany » Berlin

Job description:

Description

Quality Evaluator

Home based Germany

€25,000 per year

Responsibilities:

- You are the contact person for quality activities at team level.

- You will participate in monthly calibrations.

- You are responsible for the evaluation of the quality of the advisors.

- You carry out the necessary evaluation of calls and font processing for the German market according to the client's requirements.

- You identify improvements in the quality processes and suggest improvements and/or measures as required.

- You provide the advisors with feedback on the evaluation results.

Profile:

- You have at least 6 months of professional experience as a Quality Evaluator OR 1 year as an SME/specialist contact person.

- You recognize the causes of problems and can recommend solutions.

- You have the ability to effectively monitor and evaluate performance, including appropriate evaluation feedback to the advisors.

- You have the knowledge to perform call and font evaluations.

- You are able to create and follow up coaching plans.

- Strong time management is in your blood.

- You have proven abilities to take initiative and set priorities.

- You have very good German and English language skills.

Offer

€25k per year

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