German-Speaking IT Support Specialist - Katowice, Poland

Job description:

Description

Location: Katowice, Poland (on-site)Contract: Permanent (Umowa o pracę)Workster is partnering with a global customer experience and technology services provider to recruit a German-speaking Technical Support Specialist for their support center in Katowice.If you enjoy helping people, communicating clearly, and solving problems step-by-step, this role allows you to support customers while developing your technical troubleshooting skills — no engineering background required.Your Role:Handle inbound calls from German-speaking customers.Provide support regarding repairs, warranties, spare parts and minor technical issues.Troubleshoot problems remotely and guide customers through solutions.Recommend the right services and support options based on customer needs.Log interactions and follow workflows using internal CRM systems.No sales involvedFull training providedYou do NOT need technical certificationYour Qualifications:German language fluency (C1 level).Willingness to work on-site in Katowice.Logical and solution-oriented mindset.Positive approach to communication and customer care.Previous customer support experience is helpful but not required.English is a plus, but not mandatory.The Offer:Permanent employment contract (umowa o pracę) with full benefits.Competitive salary package.Structured onboarding and continuous support.Modern office environment in Katowice.MyBenefit cafeteria system (gym, cinema, shopping perks, etc.).Private medical insurance.Friendly, supportive team culture.Salary: from 7500 PLNRecruitment Process:Phone interview with Workster recruiterOnline language test (German + English, if needed)HR interview with the companyFinal interview with the Hiring Manager