Information

  • Sector: Customer Service
  • Contract: Full time

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German speaking opportunity within iGaming!

Malta » Sliema

Job description:

Description

You want to gain experience in iGaming? This is your golden opportunity to join a small Swedish Firm on Malta!

Your employer was founded 2016 by two Swedish iGaming customer support agents, who wanted to improve the way iGaming works. Their mission is to handle customer service on behalf of other iGaming companies (and do it better!), perform risk analysis and document verification and processing as well as payments and transaction processing.

The team consists of 35 employees with 10 different nationalities, and therefor boasts a family feeling and lots of career progression.

Now they are looking for enthusiastic German speakers to help build the German speaking Customer Support department!

What you will be doing:

  • As a Customer Service Agent you will be representing our clients all over Malta.
  • You will be assisting our clients customers via live chat (90%) and email correspondence (10%) with anything from how to register an account or report if they experience any technical issues.
  • You will help customers with navigating our clients websites to inform about ongoing promotions.

 

Requirements

Who are you?

  • You're happy and social and find it easy to communicate with other people.
  • You enjoy helping others and you have a great attitude towards people and work.
  • You love to learn new things, such as how a Casino slot actually works

You also possess the following traits

  • Fluent in German language, both in speech and writing
  • Proficient in English speech and writing
  • Good basic computer knowledge and you know how to navigate a website
  • Ability to write 50 words per minute or more on a keyboard
  • Clean police record
  • Previous experience in customer service is a plus but not a necessity

 

Offer

Why Malta?

Malta is a popular and attractive destination for those looking to combine career and sunshine. Accommodation is accessible and affordable, and it is a very safe country. In fact, according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. And with 300 days of sunshine a year and English as one of the official languages of Malta, integration is not effortful. All health expenses in Malta are free and as long as you are employed in a company. Tax rates are low, leaving you with a nice net amount at the end of the month to spend on rooftop bars or savings.

Working hours: 
Shift on rotating basis; 
8 am to 5 pm or 5 pm to 2 am

Salary: 
25.200 € gross/year (1.600 € net/month)

Relocation package: 
Flight and 2 weeks accommodation – this is being paid up front

 If this sounds like a your ticket to Malta, then please get in touch! 

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