Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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German speaking Service Desk Agent

Hungary » Budapest

Job description:

Description

Our client is an American-Indian company providing business & technology solutions to their clients worldwide. Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world. Our partner is proud to be one of the IT companies on "Forbes TOP 100 Digital Companies" list. The Hungarian Office has been an outstanding participant in the Hungarian SSC (Shared Service Center) market since 2008, providing multilingual IT services with about 1000 employees.Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction level

Requirements

Advanced or native in GERMAN language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help DeskYou have willing-to-learn attitude & customer-focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for working in shifts

Offer

Fancy office environment in Budapest, the most glamorous and exciting, living city in EuropeTraining and continuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual environment, native colleagues (50% of the team is a native speaker of their support language)Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perksReimbursable language coursesTeam events and Company events (cool and youthful parties with team-games, etc.)High value awards and recognitions, annual bonus for top performers, and annual salary reviewHome office opportunity

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