German-Speaking Support Agent | Gdańsk, Full/Part time

Job description:

Description

Workster partners with leading outsourcing and BPO companies hiring Polish-speaking Customer Support Specialists both in Poland and abroad.Location: Gdańsk, Poland  Contract type: Full-time or Part-time (employment contract)Mode: On-site onlyYour Role:Providing customer support and reservation assistance via phone and emailEntering and updating data in the internal systemResolving customer issues with empathy and professionalismCollaborating with internal teams and following company proceduresEnsuring high-quality service at all timesWork Schedule:Shifts including up to 2 weekends per monthFlexible options: 20h / 30h / 40h per weekNice to Have:Availability to start on one of the upcoming training dates:  August 4, or September 1What We Offer:Employment contract: 6-month trial period followed by a permanent contractPrivate health insurance (Medicover) from day oneMultisport card co-fundingContribution towards corrective glassesPerformance bonuses up to 5% monthlyRetention bonus up to 1,500 PLN every 6 monthsChristmas bonus in DecemberAfter 1 year: $150 Airbnb voucherFull onboarding and support from our recruitment teamFun and inclusive team environmentRecruitment ProcessIntroductory call with our Polish recruiter (you'll receive a call from a Portuguese number).German language test.Interview with the client.Job offer and onboarding.We recruit candidates from all over the world – maybe you’re next.Real career growthFull support from our recruitment team:).Don’t miss the opportunity to start an exciting new chapter in Poland or abroad!

Requirements

German language proficiency at C1 level (mandatory)English at minimum B2 levelStrong problem-solving and teamwork skillsGood organizational skills and stress resiliencePermanent residence in or near Gdańsk (must-have)Willingness to work fully on-site in our office

Offer

Subsidized sports activities & Multisport cardPrivate medical and dental careLanguage and skills coursesLife insuranceFlexible working hoursOffice gym, chill-out zone, and fruit/snacksNo dress codeHoliday packages, meal vouchers, prepaid cardsBirthday celebrations and holiday giftsEmployee referral programTeam events and sports teams