German Speaking Technical Support

Job description:

Description

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest/knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.About the CompanyOur client provides technical support and digital services for a leading luxury automotive brand. They combine cutting-edge innovation with a strong commitment to employee growth and development—ensuring every team member has the opportunity to thrive while supporting a prestigious global brand. What will you do?Manage team performance and ensure SLAs and KPIs are metCoach and support the onsite teamMaintain applications, operating systems, and PC components (hardware)Resolve incidents within the scope of the SLAHandle software staging (preparation, installation, configuration)Support logistics, warehouse management, and delivery servicesProvide end-user supportPromote continuous improvement and transformation

Requirements

Valid Class B driving licence (mandatory) Willingness to travel locally between Munich and Nurnberg C1 level German and English language skills Experience with workplace and software/OS installations and support Knowledge of Microsoft and Apple products Previous experience in a team leadership role (desirable) Experience in performance and attrition management (desirable) Coaching and feedback skills

Offer

Varied tasks with opportunities to contribute your own ideas Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes Daily interaction with a large listed company in the automotive manufacturing industry