Information

  • Sector: Information and Technology
  • Contract: Full time

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German speaking Technical Support Advisor

Spain » Barcelona

Job description:

Description

We are very excited to announce an exciting new role for our client in Spain. If you are a sales professional with fluent in Greek and have a passion for digital marketing then we are looking for you! This position will be for our client – a global outsourcing partner - and is based in their offices in the beautiful sea-side city of Barcelona. If you like the sun, sea, culture and good food then this coastal city has lots to offer you!

 

As a Technical Support Advisor your responsibilities will be represnting a very well-known global IT compnay and you will assist business clients via email, phone, and live chat. You will analyze and evaluate users’ specific account setups and troubleshoot technical questions including software, hardware, and logistic questions. You will also work closely with level 2 and 3 technical support if any technical issue needs to be escalated.


 

Requirements

The successful Technical Support Advisor has:

  • Fluent German and English
  • Previous customer service or technical support experience 
  • Experience working within a metric and target focused work environment
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
  • Fast learner

Offer

The interview process for this role is done remotely via video calls so no need to come to Barcelona until you are successful! Basic salary of 20.671,82 € gross/year. Furthermore, there is a fantastic relocation package available for the successful candidate, which includes: taxi to the airport in your home country, flight to Barcelona from a European airport, airport pickup in Barcelona and 4 weeks accomodation on arrival. Furthermore there is a fantastic onboarding team in Barcelona that will assist you with finding accomodation and help you settle in your new city. 

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