German-speaking Technical Support | Brno, Czech Republic

Job description:

Description

Are you a German speaker with an interest in technology and looking to start or grow your career in IT? Join an international team in Brno, Czech Republic, supporting employees of one of the world's most recognized home furnishing brands.Whether you already have technical support experience or are looking to build a long-term career in IT, this is a great opportunity to receive comprehensive training, work in an international environment, and develop valuable technical skills with a global technology leader.About the companyOur client is a global leader in digital services, consulting, and technology solutions. They partner with some of the world's most recognized brands, helping them accelerate their digital transformation through innovative technology and outstanding support services.What you'll doProvide first-line technical support to employees via phone, email, and support systemsTroubleshoot technical issues and restore services efficientlyRegister, prioritize, and resolve support tickets within agreed service levelsKeep users updated on the progress of their casesDocument incidents accurately and maintain detailed case recordsWork closely with internal product and technical teamsContribute to improving the overall user experience through efficient IT supportWhat we're looking forFluent German and English, both written and spokenInterest in technology and problem-solvingStrong communication and customer service skillsAbility to prioritize tasks and work effectively under pressureGood understanding of IT products and services is an advantageKnowledge of ITIL, Agile, or technical support is beneficial but not essentialBusiness-level Czech is a plus, but not requiredWhat's offeredHybrid working modelRelocation package for candidates moving from another EU countryComprehensive onboarding and technical training25 days of paid annual leavePerformance bonusMeal allowanceMultisport cardBenefit cardModern office in central Brno with game room, silent zone, and kitchen facilitiesExpat assistance servicesRegular team-building activitiesExcellent long-term career development opportunities within ITWhy Brno?Brno is one of Central Europe's growing technology hubs, offering an affordable cost of living, vibrant international community, excellent public transport, and a high quality of life. It's an excellent place to build an international career while developing valuable technical skills.