German-speaking Technical Support to Katowice, Poland

Job description:

Description

We are looking for a German-speaking Customer Advisor to provide high-quality assistance to customers via phone. You will be responsible for delivering technical support, informing customers about different/better guarantee types (cross & upselling), and ensuring seamless customer experience. Key Responsibilities: Provide technical customer support for a leading electronics company (inbound calls).Handle inquiries related to guarantees, repairs, accessories.Assist B2C clients.Proactively react to customers’ needs by offering respective guarantees (cross & upselling)

Requirements

Requirements:Fluency in German (C1), knowing of English would be an advantage but it’s not a “MUST”.Ability to work from the office located in Katowice.Strong communication skills and tech service -oriented mindset.Availability of working 5 days a week (Mon-Fri: 8:00-18:00).Experience in using CRM systems, especially SAS Customer Intelligence - would be an advantage.

Offer

BenefitsCompetitive salary: 7500 PLN gross/month + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).Work from a modern office in Katowice in a dynamic, high-energy environment.Comfortable working hours without weekends.Professional training.Career growth prospects within an international company.Training and development programs.Language classes.Social activities, events, and celebrations.Multinational environment.