German speaking - Training and QA Specialist

Job description:

Description

Training Design & Delivery- Lead onboarding sessions to welcome and integrate new team members- Deliver training on communication, negotiation, and process compliance- Develop tailored learning programs based on performance needs and business goals- Create and maintain engaging learning materials, guides, and scripts.Quality Assurance & Coaching- Design and manage QA processes to evaluate team interactions and compliance- Monitor and assess call/chat/email quality against established standards- Provide constructive feedback and individual coaching to improve performanceContent Review & Process Optimization- Regularly review and refine communication materials and scripts- Identify training needs and quality trends to propose process improvements"

Requirements

- German C2 + fluent EN- Clean criminal record- 3+ years’ experience in a similar training and/or quality assurance role- Experience in coaching or mentoring team members (a plus)- Background in customer support or call center environments (a plus)- Familiarity with QA frameworks, learning tools, and content development"

Offer

- We are offering 1000 EUR Reclaimable via expenses towards relocation if you need a relocation to Malta.- Salary up to 30.000 €/Year +10% Bonus possible- Good working times: Mon-Fri 9am-6pm