German-speaking Travel Advisor

Job description:

Description

Handle inbound customer inquiries via phone and email regarding bookings, post-booking support, and complaint resolution Deliver accurate, empathetic, and effective assistance to each customer Record interactions and maintain data accuracy in internal systems Follow internal procedures and escalate issues when necessary Contribute to a positive customer experience and support service quality standards

Requirements

German (C1) written and spoken proficiency English (B2+) proficiency Previous experience in customer service or a similar role is preferred Strong communication and problem-solving skills Ability to multitask, stay organized, and remain calm under pressure Tech-savvy and able to quickly learn new systems Availability to work full-time or part-time, including up to 2 weekends per month

Offer

Work in a diverse and inclusive international environment Relocation bonus if you are moving to GdanskJoin a company with a progressive culture that values growth, learning, and collaboration Be part of a supportive team with ongoing training and development opportunities Enjoy stability through long-term employment and clearly defined career paths Up to 5% performance bonus per month Retention bonus of up to 1,500 PLN every 6 months $150 credit for product rewards after 1 year of employment Christmas bonus in December Comprehensive healthcare package with Medicover from day one Subsidy for corrective glasses Subsidy for a Multisport Card, allowing access to gyms and sport-related facilities across Poland