German Speaking Travel Experience Advisor for Airbnb

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.  Bulgaria's affordable lifestyle offers a sea of opportunities! Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea. The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas. Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb. We are looking for an enthusiastic German Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team. If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day. Responsibilities:Provide friendly and efficient service to the worldwide Airbnb communityBe the first point of contact to handle and resolve customer complaints/queriesRespond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channelsDemonstrate ownership of user queries until resolutionInvestigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive mattersInvestigate, identify, and escalate issues appropriatelyCompose thoughtful and accurate messages or customize prepared responses to customer queriesResearch information and troubleshoot problems using available resourcesRecognize product and process issues that impact our community and submit reports and feedback Maintain accuracy and security of customer information on Airbnb systems

Requirements

Requirements:Fluent in German (written and spoken) and have a good knowledge of English languagePatience, empathy, and an ability to demonstrate confidence when imparting informationAbility to positively communicate difficult messagesPrevious experience in hospitality/call center will be considered an advantageAbility to work in a fast-changing environmentInvestigative skills with strong communication and interpersonal skillsProactively and independently work to meet targets and goals

Offer

We Offer:Relocation assistanceFully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonuses We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives! Does it sound like the perfect job for you? APPLY NOW! About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.