Information

  • Sector: Information and Technology
  • Contract: Full time

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German Tech Support Agent - work from home

Spain » Barcelona

Job description:

Description

We are very excited to announce an exciting new role WORK FROM HOME anywhere in Europe. If you are a fluent German speaker and have a passion for providing excellent service to your customers and would like to work from the comfort of your own home, then this might be the role for you! This position will be for our client – a global outsourcing partner in Barcelona, however you can choose to work from home anywhere in Europe

 

As a Technical Support Advisor your responsibilities will be representing a very well-known global IT company and you will assist business clients via email, phone, and live chat. You will analyze and evaluate users’ specific account setups and troubleshoot technical questions including software, hardware, and logistic questions. You will also work closely with level 2 and 3 technical support if any technical issue needs to be escalated.


 

Requirements

The successful Technical Support Advisor has:

  • Fluent German and English
  • Previous customer service or technical support experience 
  • Experience working within a metric and target focused work environment
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
  • Fast learner
  • Work from home set up including good broadband speeds

Offer

The interview process for this role is done remotely via video calls so no need to come to Barcelona until you are successful! Basic salary of 22,000 € gross/year.

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