German Tech Support For Camera Company, 3 Month Free Housing

Job description:

Description

Japanese camera technology products, from high-end cameras to smart printers and advanced scanning equipment.  Customer Care Agents (CCA)support business to consumer products orservices through phone, email, (live) chat, self-service portal, andsocial media, on average 30 contacts per day.The main products supported are printers and cameras, in total supportand troubleshooting is done for over 3000 products/services.The support is divided into 2 LOBs, Customer Care and Technical Support.CCAs support all channels and both LOBs and can be working on other thantheir native language with the support of a translation tool (written channelsonly).CCAs also perform backoffice tasks and use cross- and upselling.They handle 9-10 tools and Issues they cannot solve are escalated to theTop Contact Drivers / Scenarios▪ Printer Setup and Installation▪ Error Codes: Troubleshooting of tech issues printers/ scanners and cameras Work ModelHybrid Setup:Work-from-home model with 4–5 days/month in the officeInitial training and onboarding are on-site in AthensNo weekend shifts — working hours are Monday to Friday, 09:00–21:00

Requirements

Main TasksAssist users with printer and camera installation, error codes, and technical issuesOffer pre-sales support by helping customers choose the best product for their needsProcess repair requests and escalate unresolved issuesUse internal systems and translation tools for written communication if neededPerform light back-office tasks and offer cross- and upsell support when appropriate Fluent German (C2) and confident English (B2)Customer focused attitude and problem-solving mindsetComfortable with Windows & Mac OS environmentsTyping speed of at least 25 WPMNo prior experience required – full training is provided Training & OnboardingPaid training period1–2 weeks nesting period (gradual ramp-up)3-month learning curve with hands-on supportOption to borrow Canon cameras for weekend product trainingUpskill training in sales once fully productive 

Offer

Base salary: €1,300/monthMonthly performance bonus: up to 10%  Relocation Support:Flight To Athens3 months shared accommodation providedRelocation bonus:€300 after 6 months€300 after 12 months100€ training completion bonusPizza days and occasional social activities Globally respected brand in the imaging and technology sector. Mediterranean lifestyle in vibrant Athens.