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  • Sector: Customer Service
  • Contract: Full time

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German Technical Advisor for Porsche - Lisbon, Portugal

Portugal » Lisbon

Job description:

Description

Join the winners club. Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?Are you a top performer looking for the best place to become a CX champion?Are you ambitious and aiming for a victorious career?Are you a German native or fluent with strong English communication skills? We have the greatest challenge for you!  In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry PorscheThis quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.    To be the best of the match as a customer service specialist, your goals will be: Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)Outbound support (e.g. related Smart Mobility or e-Performance Services)Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback  To be a winner in our league, you will need to be talented in the following: Native German Advanced level of English (at least C1) both verbal and writtenNo employment termination due to just cause in work historyKnowledgeable in Windows-based and Microsoft Office ApplicationsSecure handling of IT systemsStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsHigh passion for automotive topics and digital technologiesMake empowerment business decisions with little guidanceDemonstrate out of the box thinking in order to resolve customer concernsProficient documentation and note-taking; must be able to clearly document informationMaintain a clear understanding of policy and procedures and warranty coverageUnderstand the geography of the respective markets working for and being able to identify regions and provincesHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal BackgroundExperience in the customer service/ call center industry is preferred1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same timeExperience with Luxury Brands and Customer Relationship Management Systems (CRM) Champion’s Award Culture. Looking forward to joining our league and rise the cup? For our heroes the best prizes: Competitive wages and stabilityPrivate healthcare insurancePaid professional technical trainingMonthly performance-based bonusesContinuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) #BeAChampion We are calling up for our unbeaten team! We want your talent. We will make you a champion. Apply today! 

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