• Sector: Customer Service
  • Contract: Permanent


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German Technical Support Associate

Ireland » Dublin

Job description:


<p><strong>Hei! Have we met before?</strong></p>

<p>With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.</p>

<p>Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.</p>

<p><strong>The Role:</strong></p>

<p>We’re looking for technically minded professionals, fluent in English and Danish who are positive, friendly and enjoy making customers smile! If this sounds like you, then here is your chance to join an IT orientated support team dedicated to caring for its customers.</p>

<p>You’ll receive first class training, to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.</p>

<p><strong>Your daily resposibilities:</strong></p>

<p>· Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)</p>

<p>· Deliver timely, accurate customer support with a high degree of customer service satisfaction</p>

<p>· Document customer interactions with accurate call logging</p>

<p>· Deliver technical assistance based on instruction and pre-established guidelines</p>

<p>· Deliver individual performance based on metrics and related targets</p>

<p>· Be a central part of identifying improvement opportunities</p>

<p>· Successfully complete training activities to maintain technical and product knowledge</p>

<p>· Participate in coaching and demonstrate commitment to personal improvement</p>

<p>· Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks</p>


<p><strong>What we need from you:</strong></p>

<p>· Written and oral fluency in English and German.</p>

<p>· Excellent communication skills: verbal, written, listening, probing & reading</p>

<p>· Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems</p>

<p>· Ability to employ patience and self-control in handling irate customers</p>

<p>· Ability to follow proper procedures and work within established guidelines</p>

<p>· Analytical problem-solving skills; linear and logical troubleshooting skills</p>

<p>· Ability to set expectations and deliver information in a positive way</p>

<p>· Adapts well to changing circumstances, direction, and strategy</p>

<p>· Keen to develop, with an ability to learn quickly and adapt in a high change environment</p>

<p>· Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus</p>

<p>· Be able to work as part of a strong and collaborative team</p>


<p><strong>Benefits: </strong></p>

<p>· 20 days annual holiday + 9 statutory days entitlement</p>

<p>· Relocation allowance of up to €1,250 for moving to a new country</p>

<p>· Salary of €21,500 plus performance-based bonus</p>

<p>· Free Parking</p>

<p>· Games Room / Breakout area</p>

<p>· Discounts with various high street brands and discounted gym membership, phone plan and dental plan option</p>

<p> </p>

<p><strong>Why Dublin?</strong></p>

<p>Dublin doesn't really need much introduction! Ireland's capital is jam packed with history, sport, culture and entertainment and is frequently hailed as the friendliest city in Europe. 21st Century Dublin has a diverse population making Dublin a multicultural European community. And it's so easy to get here with over 60 airlines flying to from 175 destinations! What are you waiting for?</p>

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