Greek-speaking Customer Service agent to Limassol, Cyprus

Job description:

Description

Do you have a passion for delivering outstanding customer service? Are you a native Greek speaker looking for an exciting opportunity to live and work in sunny Cyprus, with over 300 days of sunshine each year? If so, this could be the perfect next step in your career.Join our client's Customer Support team and become part of one of the world's leading iGaming companies. You'll provide first-class support to customers via chat and email while enjoying excellent career development opportunities, a comprehensive relocation package, and a vibrant international work environment.About the companyOur partner aims to become the global leader in gaming entertainment by offering customers the most engaging and reliable experiences, transforming the gambling industry. With over 30 renowned brands, they prioritize sustainability and long-term growth, committed to revolutionizing the industry for players, their business, and entertainment as a whole.What will you do?Provide exceptional customer support via chat and email in GreekDeliver a high-quality customer experience by resolving inquiries efficiently and professionallyInvestigate customer concerns and identify the best possible solutionsResolve product and service issues while ensuring customer satisfaction from first contactEscalate complex cases to the relevant departments when necessaryPromote responsible gaming and ensure compliance with company policies and licensing requirementsStay up to date with internal processes, procedures, and regulationsContribute to team success by achieving performance targets and maintaining high service standardsParticipate in onboarding and ongoing training programsBuild positive customer relationships by going the extra mile in every interactionAbout CyprusEnjoy an exceptional Mediterranean lifestyle with over 300 days of sunshine each year. Cyprus offers a low crime rate, beautiful beaches, breathtaking nature, and a welcoming international community. With English widely spoken, favourable tax rates, and direct flights to most European cities, Cyprus is the ideal destination for combining career growth with an outstanding quality of life.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting Multilingual–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Requirements

Native-level Greek and fluent English skillsPrevious customer service experience is an advantage but not required, as full training is providedExcellent communication and active listening skillsCustomer-focused mindset with the ability to adapt to different customer needsComfortable working with computers and confident touch-typing skillsStrong attention to detail and problem-solving abilitiesAble to perform well in a fast-paced, shift-based environmentResponsible, reliable, and committed to delivering high-quality service

Offer

Competitive salary with monthly performance bonusesMonetary vouchers for birthdays and special occasionsComprehensive in-house training and career development opportunitiesModern office with a fully equipped kitchen and entertainment areaOptional medical insurance and pension planMonthly lunches, company events, team competitions, and social activitiesInternational, supportive, and family-oriented work environmentOpportunity to grow within one of the world's leading iGaming companiesRelocation package including flight, airport transfer, and three weeks of free accommodationMonthly housing allowanceFull relocation support, including assistance with finding accommodation