Greek speaking Customer Support Agent

Job description:

Description

We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market.Responsibilities: • Providing support in Greek by phone, email and Live chats; • Processing with high attention to details and content; • Identifying clients' needs and proactively proposing solutions; • Focusing on customer expectations and satisfaction; • Working closely with our team to improve and establish the necessary processes.

Requirements

• Previous experience as a support agent online, ideally within the iGaming/Gambling industry • Proficiency in English and Greek, both written and spoken; • Proactive person with good support/sales skills; • Strong communication and negotiation skills; • Attention to detail; • Availability to work in office and on shifts covering Monday to Sunday 24x7 • Shifts: Day shift 9,00am to 18,00pm and 14,00pm to 23,pm rotating each week – working 5 days, 2 days off on a wish based schedule 1 month in advance Late shift 17,00pm to 2am – working 5 days, 2 days off on a wish based schedule 1 month in advance Night shift 23,00pm to 9am – 3 days work, 3 days off

Offer

• ???? Competitive salary and attractive bonus scheme - up to 50% monthly bonuses; • ???? Monthly food vouchers (200 BGN); • ???? Working in a dynamic International company; • ???? Taxi vouchers; • ???? Up to 25 paid leave days; • ???? Six additional days of undocumented sick leaves; • ???? Birthday, wedding and newborn gifts; • ⚽ Multisport card; • ???? Team-building events and activities; • ???? Sunny, spacious office; • ???? Food vouchers, breakfast, fruits, and snacks available in the office; • ???? Ability for career and professional growth within the company;