Health Assistant Quality Assurance

Job description:

Description

monitoring and evaluating communication with clients (calls, emails), according to internal standardslisten to and examine recorded phone calls to avoid discrepancieschecking all documentation related to the call or emailparticipate in the development of and work with the training and development department

Requirements

customer care / call centre experienceprevious experience in service quality assuranceexcellent command of the English language, both written and spokenprioritisation and focus on your work

Offer

5 weeks of vacation + 6 personal days1 paid day off for volunteeringmobile phone and tariff even for personal purposesmeal vouchers worth 130,- / shift worked, fully paid by the companyFlexi Pass card or Multisport cardparental benefitsMedical virtual service - uLekare.czfresh fruit and breakfast at the workplacecompany events - workshops, tournaments, competitions, raffles, teambuilding, etc.