Health Services Specialist

Job description:

Description

handling a high volume of calls in a fast-paced call center settingproviding first-call resolution by fully comprehending the provider's needs through insightful questioningworking closely with healthcare providers and their office staff to ensure that all requests are accurately recorded in the systemsoffering valuable guidance to providers on their patient's eligibility, coverage, denied claims, and appeals processesproviding a seamless and satisfactory experience for both providers and patientseducating providers on how to minimize errors and provide optimal support for their patients during the appeals process

Requirements

previous experience in customer care/service in healthcare, insurance, pharma, or any other related industryfluent in English (strong communication skills in both written and verbal form)ability to work independently, organize, and prioritize tasks effectivelyexcellent customer service skills and general computer literacy

Offer

5 weeks of vacation + 6 personal days1 paid day off for volunteeringmobile phone and tariff even for personal purposesmeal vouchers worth 130,- / shift worked, fully paid by the companyFlexi Pass card or Multisport cardparental benefitsMedical virtual service - uLekare.czfresh fruit and breakfast at the workplacecompany events - workshops, tournaments, competitions, raffles, teambuilding, etc.