Icelandic Customer Service Representative to Barcelona

Job description:

Description

Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Support international travellers by clarifying service and payment inquiriesCommunicate with customers and accommodation suppliers via email and phoneEnsure high-quality customer service by identifying and understanding customer needsMediate between parties and resolve issues with professionalismFollow set procedures and accurately log all interactionsWork in a team-oriented environment to ensure service excellenceCandidate profileIcelandic C2 level and advanced English proficiencyExcellent written and verbal communication skillsStrong PC skills (Office 365, CRM, internal platforms)Problem-solving mindset and solution-driven approachMotivated, goal-oriented, and customer-focusedAdaptable to changing priorities and business processesAffinity with accommodation platformsPrevious customer service experience is valuedEmployer offers38.5h/week (Monday to Sunday), shift 09:00 - 20:00h27 vacation days a year (well above average) 22.249 € annual gross salary Temporary contract that goes to a permanent one after 3 months Relocation support is offeredInitial 3-week training with continued coaching“Feel Good” program: Spanish lessons, team activities, quizzesPrivate health insurance (upon permanent contract)Flexible remuneration options after probationFree coffee daily and fruit once a weekA dynamic, multicultural, and international work environmentCareer development in a leading support departmentCare to hear more? Then apply via the link!