Icelandic speaking Customer experience Advisor

Job description:

Description

Role: Icelandic speaking Customer experience AdvisorLocation: Office based Sofia, BulgariaSalary: approximately 1,945 EUR gross p/m Operational Hours: 40 hrs p/week rotational between 11:30 - 20:00 Monday - SundayRelocation:  Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs plus 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. Plus flight is booked for you to Sofia.Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.Key ResponsibilitiesRespond to customer queries via email, chat, and/or phone in a professional and timely mannerAssist users with account-related concerns and billing inquiries for digital content and subscription servicesProvide support for mobile payment services, including transaction reviews and refund processesHelp users navigate family account setups and controlsTroubleshoot issues with accessing or using digital media content (books, movies, apps)Deliver exceptional customer service with a focus on empathy and resolution

Requirements

Fluent in IcelandicGood command of EnglishPrevious experience in a customer service role is preferedTech-savvy with the ability to quickly learn new platforms and interfacesExcellent problem-solving and multitasking abilitiesPatient, empathetic, and customer-focusedComfortable working in a fast-paced, structured environment with performance targets

Offer

On OfferStable job and career development opportunitiesGreat office at a top locationAttractive salary and additional incentivesSpecial discounts & Offers (Multisport cards, etc.)Additional health insurance & Transportation allowanceSpecial benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)Positive international working environment (Relax zones, PlayStation, and billiard corners)Continuous support and learningEmployee Recognition programsRelocation packageAbout TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com