Icelandic-Speaking Security Specialist

Job description:

Description

Icelandic-Speaking Security Specialist Location: Sofia, Bulgaria Salary: 3,500 BGN/month + up to 300 BGN performance bonus + relocation bonusJoin our client's exciting team as an Icelandic-speaking Security Specialist and support one of the world’s top search engine platforms. You’ll help users get the most out of their products while working in a positive, international environment.What We Offer 3,000 BGN welcome bonusMonthly rent allowanceFlexible contract options (temporary or part-time)Relocation support (transport, hotel stay, rent, long-term housing assistance)Fully paid trainingStable career path and growth opportunitiesCompetitive salary packageAdditional health insurance50+ benefits and servicesSupportive, multicultural workplaceEmployee referral bonusesRelocation Support provided Your Responsibilities Provide professional support and maintain high customer satisfactionUse CRM, ticketing, and other support tools efficientlyAssist customers via phone, email, and chatResolve inquiries within SLA using our knowledge base and proceduresMeet performance targets: handling time, first-call resolution, customer satisfactionShare best practices and contribute to team knowledgeTake part in ongoing training and stay updated on product changes What You Need Fluent Icelandic and EnglishStrong communication and customer service skillsAbility to follow structured processesSolid listening and problem-solving abilitiesQuick learning and adaptabilitySelf-motivation and a focus on customer satisfaction Who Thrives Here Service-oriented professionals who keep customers at the centerClear communicators who explain complex issues simplyProblem-solvers who think on their feetTeam players who share knowledge and support colleaguesPeople who stay calm under pressure and adapt fast

Offer

€1.8k per month