• Sector: Customer Service
  • Contract: To negotiate


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IT Customer Service Agent with German

Spain » Barcelona

Job description:


<p>We are recruiting for a Customer Service Agent with an excellent level of German and English. This person will be responsible for providing service to the client via phone, web and e-mail, receiving requests and finding the solutions to them. Your main tasks will be:<br />- Respond to incoming calls and emails and logging them in our ticketing system (30-40 a day);<br />- Troubleshoot the IT issues users are facing;<br />- Get to the root of problems and decide which you can solve remotely and which you need to forward to other areas of support; <br />- Understand the end users business challenges;<br />- Be part of the team and excellent listening and communication skills, both written and verbal.</p>


<p>We are looking for a candidate with the following qualifications, experience and skills.</p>


<p>- Fluent in German and English</p>


<p><br />- Experience in IT or technical support is a plus</p>

<p>Soft Skills</p>

<p>- Independent worker<br />- Communication skills<br />- Team player<br />- Motivated to learn<br />- Dynamism, good presentation and motivation<br />- Customer oriented person</p>


<p>We provide an attractive Benefits package:</p>

<p>- Salary: 18.309 € gross/year<br />- Full training provided<br />- Rotative shifts<br />- Bonus for OOHs - (based and depending on attendance)<br />- Performance bonus - (based on individual result towards performance indicators ad quality scoring)<br />- Ticket restaurant card after 3 months in the company<br />- Private health insurance that includes dental care - after 6 months in the company<br />- Career opportunities, job rotation opportunities and leadership development programs ¨priority to existing employees when applying for internal opportunities within the company<br />- Free in company Spanish, French and English language classes<br />- Bonus for referred CV`s after successful recruitment process<br />- Parking for bikes & excellent kitchen facilities and free coffee/hot drinks/water...<br />- Casual dress code in a friendly and professional environment<br />- Business discount in the local area.</p>

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