• Sector: Team Leader / Manager
  • Contract: Permanent
  • Salary: To negotiate


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IT Support Manager with German

Romania » Bucharest

Job description:

<p>Our client is a global Business Process Management leader. They offer business value to 300+ customers around the world by combining operational excellence with deep domain expertise.<br /><br />They deliver an entire spectrum of business process management services such as customer care, finance and accounting, procurement, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. <br /><br />There are more than 35,000 colleagues across 53 delivery centers located in Romania, China, Costa Rica, India, the Philippines, Poland, South Africa, Sri Lanka, Turkey, UK and US.<br />The company offers exciting career paths for both recent graduates and experienced professionals. Their work culture promotes customer focus, a strong work ethic, operational transparency, and teamwork.</p>

<p>Currently, our client is looking to attract: IT Manager with German</p>

<p>The job:<br /><br />• Provide technical leadership to a team of L1/L2 support resources based in Bucharest, working for a German conglomerate.<br />• Contribute to the planning of application releases and configuration changes<br />• Interact with internal team and external vendors to troubleshoot and resolve complex problems<br />• Own all communications and ensure timely and accurate communications to all stakeholders Manage and Own the Problem Management Process<br />• Identify service improvements and raise with service manager<br />• Manage and own the incident/problem management process for the customer and support the end users on Queries, Tickets and Application issues / bugs.<br />• Contribute to the planning of application release management and configuration change management process<br />• Identify service improvements opportunities and interface with client managers to improvise on the service delivery and management.<br />• Interact with client internal technical teams (L3) and external vendors to troubleshoot and resolve complex application related problems<br />• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems<br />• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis<br />• Ensure there are robust procedures and processes within the application support function remit</p>

<p>• Strong German communication skills – Written & Oral<br />• Previous experience in handling a team of 6-10 members comprising of L1 and L2 experience on application support.<br />• Good understanding of ITIL process<br />• Strong knowledge and work experience on .Net & MS-SQL/ Informix based applications. Additional experience in Lotus Notes and Java would be a plus<br />• Experience of escalation management<br />• Strong interpersonal and communication skills with customer stakeholders.</p>

<p>Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.</p>

<p>• A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party<br />• Wide range of development and training options (including soft skills and language courses). Dedicated buddy training<br />• Bonuses for your results<br />• Employee referral bonuses<br />• Medical coverage for you and a dear one<br />• Meal-tickets, free coffee, pastries and fruits, to keep you energized<br />• Bookster and Benefits Online for you to enjoy your hobbies</p>

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<p>Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you to check your application status, please message us on our facebook page: CareersInEurope.</p>