Italian Customer or Technical Service Agent to Athens Greece

Job description:

Description

Do you speak Italian and want to gain international experience in customer service and the IT industry? Then we have a golden opportunity for you in the heart of Athens!Join the market leader in Customer Care Services in their modern, centrally located Athens office. With paid training, excellent relocation support, and a truly multicultural environment, this is your chance to grow your career and enjoy the beauty of Greece!About the companyOur client is a European leader in customer care, awarded “Best Multi-Lingual Contact Center in Europe” and “Great Place to Work” in 2017. With a team of over 6,300 employees from more than 91 nationalities, they offer first-class customer service and technical support in 36 languages. Their vibrant and inclusive work culture makes them a standout employer in Greece.What will you do?- Interact effectively with existing customers via calls, emails or chat in both Italian and English- Handle customer complaints and issues with patience and empathy- Resolve technical issues efficiently- Record details of customer contacts and actions taken

Requirements

Candidate profile- Native or fluent Italian speaker- Good command of English (B2 or higher)- Excellent communication and interpersonal skills- Patience, empathy and a problem-solving attitude- Ability to work in a fast-paced, multicultural environment- Basic technical knowledge and willingness to learn new technologies

Offer

Employer offers- Competitive monthly salary and monthly performance bonus- Excellent relocation support: flight ticket, 2 weeks of free accommodation, and assistance with settling in- Extra compensation for night shifts, overtime, Greek holidays, and Sundays- Ongoing paid training using the latest technologies- Private and public health insurance coverage- In-house doctor- On-site canteen- Casual dress code- Employee Relations team to support cultural integration- Fun team activities inside and outside the company- Various benefits and employee discounts